At GoCarriage Private Limited (“GoCarriage”, “we”, “our”, or “us”), we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you use our website https://gocarriage.com/ or our mobile application (together referred to as the “Platform”).
You can explore certain parts of our Platform without registering, but some features and services will require you to provide your information. By accessing or using our Platform, you agree to the terms of this Privacy Policy as well as our Terms of Use. If you do not agree, please discontinue use of the Platform.
Please note: We do not offer our services outside India, and your data will primarily be stored and processed in India in line with applicable Indian laws.
We may collect the following types of information when you use our Platform or interact with us:
Personal details such as your name, date of birth, contact number, email ID, and address.
Identity documents or proofs, when required.
Payment information such as bank details, UPI, or card information (where applicable and always in compliance with the law).
Usage data, such as browsing activity, preferences, and interactions on the Platform.
Transactional information related to orders, deliveries, or services booked through GoCarriage.
You always have the option to withhold information by not using certain features of our Platform.
⚠️ Important Note: GoCarriage will never ask you for sensitive details like card PINs, banking passwords, or OTPs. If you ever receive such a request from someone claiming to be from GoCarriage, please do not share your details and report the matter immediately.
We use your personal data to:
Provide and improve our logistics and delivery services.
Process transactions, payments, and shipments.
Communicate with you about updates, offers, or changes to our services.
Resolve issues, address complaints, and provide customer support.
Prevent fraud, unauthorized access, or misuse of our Platform.
Conduct analysis, surveys, and research to improve our services.
Comply with legal requirements and enforce our Terms of Use.
We may also use your information for marketing purposes, but you will always have the option to opt out.
We may share your data in the following cases:
With our affiliates, partners, or service providers (such as logistics partners, payment gateways, or IT support) to provide you with a smooth experience.
With third parties for marketing or promotional purposes (only if you have not opted out).
With government authorities or law enforcement agencies, when required by law or in response to valid legal requests.
With fraud prevention or risk management agencies, if we believe it is necessary to protect our business or other users.
GoCarriage is not responsible for the privacy practices of third-party platforms linked to our Platform. We recommend reviewing their privacy policies before sharing any personal information with them.
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or loss. Our systems use secure servers and follow industry-standard practices.
However, no method of internet transmission is 100% secure. By using our Platform, you acknowledge the inherent risks of online data transfer. You are responsible for keeping your login credentials safe.
We retain your information only for as long as it is needed to provide services, comply with legal obligations, or resolve disputes.
If you wish to delete your account, you can do so from your profile settings or by contacting us directly.
Account deletion will remove your personal information, but we may retain anonymized or limited data where required by law or for preventing fraud and abuse.
As a user, you have the right to:
Access and update your personal information.
Request corrections to incorrect or outdated data.
Withdraw consent for certain uses of your data (subject to applicable laws).
Request account deletion and data removal.
To exercise these rights, please contact us using the details below.
By using our Platform or sharing your information with us, you consent to the collection, storage, use, and disclosure of your data as outlined in this Privacy Policy.
If you share someone else’s information, you confirm that you have the authority to do so and agree that we may use it in accordance with this Policy.
You can withdraw your consent at any time by writing to us. Please note, however, that withdrawal of consent may limit or prevent you from using certain features or services on our Platform.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our Platform. Please review it periodically to stay informed.
If you have questions, complaints, or requests regarding this Privacy Policy, please contact our Grievance Officer:
Name: Akash Khanna
Designation: Grievance Officer
Company: GoCarriage Private Limited
Address: 1A, Ground Floor, C4, Sector 63, Noida – 201301, India
Email: info@gocarriage.com