Overview
GoCarriage Technologies Ltd. ("GoCarriage," "we," "us," or "our") operates the GoCarriage mobile application, website, and associated technology services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.
By using the Platform, you consent to the collection and use of your personal information as described in this Privacy Policy. This policy is incorporated by reference into our Terms & Conditions.
Encrypted Storage
All data encrypted at rest and in transit
Transparent Use
We only use data to improve your experience
No Data Sales
We never sell your data to advertisers
Data We Collect
We collect several types of information in connection with your use of the Platform:
Account Information
- Full name, email address, phone number, and profile photo.
- Date of birth for age verification purposes.
- Driver's license number, vehicle registration, and insurance details (Drivers only).
- Business name and tax identification number (Fleet Operators only).
- Preferred payment methods and billing information.
Trip & Usage Data
- Pick-up and drop-off locations, route taken, and trip duration.
- Timestamps of trip requests, acceptances, and completions.
- In-app actions, feature usage patterns, and session data.
- Ratings and reviews submitted after trips.
- Communications sent through the in-app messaging system.
Device & Technical Data
- Device type, operating system, and unique device identifiers.
- IP address, browser type, and language settings.
- App version, crash logs, and performance metrics.
- Network connection type and carrier information.
Identity Verification
- Government-issued identification documents.
- Selfie photographs for identity matching (Drivers).
- Background check results (processed by authorized third-party providers).
Location Data
What We Collect
- Precise GPS coordinates when the app is in use.
- Background location data when a trip is active (with your permission).
- Approximate location derived from IP address when GPS is unavailable.
- Location history associated with completed trips.
How We Use Location Data
- To match Passengers with nearby available Drivers.
- To provide turn-by-turn navigation during trips.
- To calculate accurate fare estimates and final charges.
- To enable real-time trip sharing with trusted contacts.
- To respond to emergency SOS requests with precise location.
- To detect and prevent fraudulent trip manipulations.
Managing Location Permissions: You can manage location permissions through your device settings. Restricting location access while the app is in the background may limit certain features. We recommend enabling location access for the best experience.
How We Use Your Data
GoCarriage uses the information we collect for the following purposes:
Service Delivery
- •Matching drivers with passengers
- •Processing payments securely
- •Providing customer support
Safety & Security
- •Verifying driver and passenger identities
- •Monitoring for fraudulent activity
- •Responding to emergencies
Platform Improvement
- •Analysing usage patterns
- •Improving algorithms and features
- •Conducting research and testing
Communications
- •Sending trip receipts and updates
- •Notifying you of policy changes
- •Providing service announcements
Data Sharing
GoCarriage shares personal information only in limited circumstances as described below. We do not sell your personal data to third parties for advertising or marketing purposes.
Between Drivers and Passengers
To facilitate trips, we share limited information between matched Drivers and Passengers. Passengers receive the Driver's first name, photo, vehicle details, and real-time location during the trip. Drivers receive the Passenger's first name and pick-up location.
Service Providers
We share data with trusted third-party service providers who assist in operating the Platform, including payment processors, cloud storage providers, identity verification services, mapping and navigation providers, and customer support tools. All providers are contractually obligated to protect your data.
Legal & Regulatory Disclosure
We may disclose your information when required by law, court order, or regulatory authority, or when we believe disclosure is necessary to protect the safety or rights of GoCarriage users or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on the Platform of any such change in ownership or control.
Data Security
GoCarriage takes data security seriously and implements industry-standard measures to protect your personal information.
Data Retention
We retain your personal data for as long as necessary to provide our services and comply with our legal obligations.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 3 years |
| Trip history & receipts | 7 years (for financial compliance) |
| Location data | 90 days after trip completion |
| Identity verification documents | Duration of account + 1 year |
| Communication logs | 2 years |
| Device & technical logs | 90 days |
Your Rights
Depending on your jurisdiction, you may have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data, subject to legal retention obligations.
Right to Restrict Processing
Request that we limit how we use your data in certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to the processing of your data for direct marketing or legitimate interest purposes.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at privacy@gocarriage.com. We will respond within 30 days.
Children's Privacy
Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of material changes via email or through a prominent notice on the Platform at least 14 days before the changes take effect.
Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.
Contact Us
GoCarriage Technologies Ltd.
Privacy & Data Protection
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:
Privacy Email
privacy@gocarriage.com
General Support
support@gocarriage.com
Legal
legal@gocarriage.com
Website
www.gocarriage.com