Terms & Conditions

To use the GoCarriage Platform, you must:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher).
• Possess the legal capacity to enter into binding contracts under applicable law.
• Not be prohibited from using the Platform under any applicable laws or regulations.
• Provide accurate, complete, and current registration information.
• Maintain the security of your account credentials at all times.

In addition to general eligibility requirements, Drivers must:

• Hold a valid and current driver's license appropriate for the class of vehicle operated.
• Maintain valid vehicle registration and all required insurance coverage as specified in Section 9.
• Pass GoCarriage's background screening process, which may include criminal history, driving record, and identity verification checks.
• Ensure their vehicle meets GoCarriage's vehicle standards and safety requirements.
• Comply with all applicable local, state, and national transportation regulations and licensing requirements.
• Maintain a minimum platform rating as determined by GoCarriage's quality standards.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify GoCarriage of any unauthorized use of your account or any other security breach. GoCarriage will not be liable for any loss or damage arising from your failure to comply with these security obligations.

GoCarriage operates as a technology intermediary, connecting Passengers seeking transportation with independent Drivers who provide such services. GoCarriage itself does not provide transportation services and is not a transportation carrier. The transportation contract is formed directly between the Driver and Passenger upon Trip acceptance.

GoCarriage facilitates the following ride service categories:

• Standard Rides: Economy-class transportation for everyday travel needs.
• Premium Rides: Enhanced vehicles and service levels for business or luxury travel.
• Shared Rides: Cost-efficient carpooling arrangements with other Passengers travelling in similar directions.
• Scheduled Rides: Pre-booked transportation arranged up to 7 days in advance.
• Corporate Accounts: Managed transportation solutions for business clients with consolidated billing and reporting.

For Fleet Operators, GoCarriage provides a comprehensive vehicle management suite including:

• Real-time GPS tracking and route monitoring for all registered fleet vehicles.
• Driver assignment, scheduling, and performance management tools.
• Fuel consumption monitoring, maintenance scheduling, and service reminders.
• Financial reporting, trip analytics, and revenue management dashboards.
• Compliance management tools including insurance tracking and license expiry alerts.
• Multi-vehicle dispatching and optimization features.

GoCarriage does not guarantee continuous, uninterrupted access to the Platform. Services may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavor to provide advance notice of scheduled downtime where practicable.

GoCarriage collects, processes, and uses personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the collection and use of your data as described therein.

The GoCarriage Platform requires access to precise location data to facilitate Trip matching, navigation, and safety features. By using the Platform, you grant GoCarriage and its service providers the right to collect and use your location data as necessary to provide the services. You may manage location permissions through your device settings, though disabling location access may impair Platform functionality.

GoCarriage may share limited personal information between Drivers and Passengers as necessary to facilitate Trips (such as first names and vehicle information). GoCarriage does not sell your personal data to third parties for advertising purposes.

GoCarriage is committed to the safety of all Platform Users. We implement multiple safety features including real-time trip tracking, emergency SOS functionality, driver identity verification, and trip sharing capabilities.

• In-App Emergency Button: Directly connects Users to local emergency services with automatic location sharing.
• Trip Sharing: Allows Users to share their real-time location and trip details with trusted contacts.
• Two-Way Identification: Both Drivers and Passengers can verify each other's identity before commencing a Trip.
• 24/7 Safety Team: GoCarriage maintains a dedicated safety response team available around the clock.
• Incident Reporting: In-app tools to report safety concerns, accidents, or misconduct during or after a Trip.

In the event of an accident or safety incident, all parties should first contact emergency services if required. Users should then report the incident to GoCarriage through the Platform as soon as it is safe to do so.

All Drivers operating on the GoCarriage Platform are required to maintain, at minimum:

• Valid comprehensive motor vehicle insurance that covers commercial passenger transportation activities.
• Third-party liability insurance meeting or exceeding the minimum statutory requirements in the relevant jurisdiction.
• Personal accident cover for the Driver as required by applicable regulations.

GoCarriage maintains contingency insurance coverage that may apply during active Trips in certain circumstances. This contingency coverage is supplementary and does not replace or supersede the Driver's personal insurance obligations.

Passengers are covered under applicable regulatory frameworks and, where available, GoCarriage's contingency policies during active Trips. GoCarriage recommends that Passengers maintain their own personal accident and travel insurance for additional protection.

The GoCarriage Platform, including all software, designs, trademarks, logos, trade names, service marks, and content developed or owned by GoCarriage, is the exclusive property of GoCarriage Technologies Ltd. and its licensors. All rights not expressly granted under these Terms are reserved by GoCarriage.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purposes in accordance with these Terms.

By submitting Content to the Platform (including reviews, ratings, or communications), you grant GoCarriage a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, modify, and display such Content in connection with operating and improving the Platform.

THE GOCARRIAGE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. GOCARRIAGE DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GOCARRIAGE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM OR RELATED TO YOUR USE OF THE PLATFORM.

GOCARRIAGE'S TOTAL CUMULATIVE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) TOTAL AMOUNTS PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS (USD $100) OR LOCAL CURRENCY EQUIVALENT.

You may terminate your GoCarriage account at any time by following the account closure process within the Platform settings or by contacting GoCarriage customer support.

GoCarriage reserves the right to suspend or permanently terminate your access to the Platform at any time, with or without notice, if GoCarriage determines in its sole discretion that:

• You have violated these Terms or any supplementary policies.
• Your conduct poses a safety risk to other Users or third parties.
• You have engaged in fraudulent, deceptive, or unlawful activity.
• Termination is required by applicable law or regulatory authority.
• Your account has been inactive for an extended period as determined by GoCarriage.

Upon termination, your license to use the Platform immediately ceases. Provisions of these Terms that by their nature should survive termination shall survive, including without limitation Sections 10, 11, 12, and 16.

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which GoCarriage Technologies Ltd. is incorporated, without regard to its conflict of law provisions.

Before initiating any formal dispute resolution process, parties agree to first attempt to resolve disputes informally by contacting GoCarriage's support team. GoCarriage will endeavor to resolve your concern within 30 days of receiving your complaint in writing.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding arbitration administered by a recognized arbitration body in the applicable jurisdiction.

These Terms, together with the Privacy Policy, Driver Agreement (where applicable), and any other policies incorporated herein, constitute the entire agreement between you and GoCarriage with respect to the subject matter hereof.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

No waiver by GoCarriage of any breach of these Terms shall be deemed a waiver of any subsequent breach.

You may not assign or transfer your rights or obligations under these Terms without GoCarriage's prior written consent.

GoCarriage shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemics, war, or cyberattacks.

These Terms are drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail.